- 1. What methods of payment do you accept?
Cash, Check, Visa, MasterCard or Discover
- 2. Do I have to leave a deposit when I reserve equipment?
Yes. We require a deposit at the time of booking to reserve your rental.Full payment for rentals is due 7-10 days prior to your event.
- 3. What is your cancellation policy?
Deposits are fully refundable within 30 days of an order, however orders cancelled less than 30 days prior to your event, are not be refundable. Thank you for your understanding..Full payment for rentals is due 7-10 days prior to your event.
- 4. How do I place an order?
- 5. Are there any extra fees?
Yes. The following fees will be billed if items are not ready for pick-up and require our pick up crew to be unexpectedly delayed:
$50.00 if items are not returned to the drop off location$50.00 if items are not clear of food and debris
- 6. What is your delivery fee?
Suburban Party Rental charges a one-time delivery/pick-up fee. You are welcome to come to our location to pick up your items.
*Note: Tents, Bounce Houses and other Inflatables must be delivered, setup and picked up by our staff.
- 7. Do your crews set up the equipment?
Suburban offers set up of tables and chairs for an additional fee. Please make arrangements in advance for this service.
*Note: Suburban Party Rental staff will handle setup and take down of Tents and Inflatables.
- 8. What do I do if it rains or if the weather is bad?
If you already have an inflatable setup in your yard and it starts to rain, you should turn the inflatable off until the rain stops. If there are wind gusts that exceed 20 mph, the inflatable must be turned off for safety reasons. Any other questions or concerns please call Suburban at (888) 532-4042.
*Important: For your safety and that of your guests – Do not let anyone use the inflatable(s) during a thunderstorm, rainy, windy or any inclement weather.
- 9. Where will Suburban Party Rental deliver my order?
Our basic delivery fee ensures delivery on your date to the top of your driveway or an easily accessible paved area. Upon pickup please place rented items in same location as drop off.
*Note: Delivery drivers are prohibited from entering your residence
- 10. Is Suburban Party Rental Insured?
Yes. We are fully insured.